Course: Professional Customer Service Training
Dates: 10 Oct or 14 Nov 2012
Please select your course start date at the bottom of this page when booking
Duration: 1 day
Hours : 10.00-16.00
Queries: admissions@hteschools.com
Course Aim
The Course helps participants to acquire new customer service and communication skills
You will look at how to:
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improve communication skills
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create a positive impression
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deal effectively with difficult situations
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exceed customer expectations
- build repeat business and word of mouth recommendations
Ideal For
A professional customer service course ideal for:
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those seeking employment in customer service roles
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those seeking to improve their customer service skills
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those seeking promotion or to progress within customer focused organisations
- students and volunteers looking to improve their customer service skills for future work prospects
Course Entry Requirements
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Minimum Age of 18
- Competent English Language Skills
Course Benefits
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Lecturers are customer service professionals
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Provides an ideal opportunity to mix with and learn from other delegates also involved in customer service roles and environments.
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The one-day programme is an intensive introduction to essential customer service skills
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Study with customer service education specialists
Certification Details
Qualification: Statement of Completion - Professional Customer Service Training
Awarded By: London Hotel & Tourism School
Certification Requirements: 100% Attendance is required for certification
Course Details
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Introduction
- The importance of excellent customer service
- What makes a business or organisation stand out?
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Understanding your customers
- The customer experience
- Put yourself in the customer’s shoes
- Identifying needs and expectations
- Identifying the types of customers at your own organisation
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Delivering excellent customer service
- Key elements of customer service
- Trends in customer service and changing expectations
- Check your level of service
- Setting and maintaining standards
- How to make a great first impression
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Successful communication
- Verbal communication
- Body language
- The importance of listening skills
- Open and closed questions
- Written communication
- Communication by telephone
- Presenting information to customers
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- Dealing with difficult situations
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- ‘The nice customer’ may not be the repeat customer!
- The causes of dissatisfaction
- Handling complaints effectively
- Recognising customer reactions
- Dealing with feelings
- Dealing with difficult situations
- Resolving problems
- Using customer feedback for positive change
How to Enrol and Pay Your Course Fees
Register and Pay Fees Online to Immediately Confirm Your Course Place
Our Enrolment Centre operates bookings in "real-time" so you can ensure you don't miss your Course Place by purchasing your course online now.
Simply choose your date then click on the "Buy" button and provide your details and card payment, and your course place is immediately confirmed.
You'll receive a confirmation of your payment and course place immediately from our enrolment centre.
Simply choose your date then click on the "Buy" button and provide your details and card payment, and your course place is immediately confirmed.
You'll receive a confirmation of your payment and course place immediately from our enrolment centre.
Or Enrol By Application Form
Alternatively you can Contact Us to request an an application form that can be emailed, faxed or posted.
Your payment options then include card payment, bank transfer, cash, UK bank cheque.
Your payment options then include card payment, bank transfer, cash, UK bank cheque.
NB. Invoice Bookings
You can request an invoice for a Company Booking - however please note your place will only be provisionally booked and held for 30 days (unless the course place is booked within 30 days of course commencement in which case it will be held until 7 days prior to course commencement)
Invoice terms are 30 days (unless the course place is booked within 30 days of course commencement in which case invoice terms are payment required 7 days prior to course commencement.)
Accommodation
Need accommodation to attend your course?
Click here for information on hotel accommodation on-site at ExCeL London.
Bookings and payments must be made directly with the hotels.
The on-site hotels listed are within walking distance of our Training Centre
Click here for information on hotel accommodation on-site at ExCeL London.
Bookings and payments must be made directly with the hotels.
The on-site hotels listed are within walking distance of our Training Centre
Further Information
If you require additional information on our courses or the London Hotel & Tourism School, please contact us:
Click Here to email your query (please advise course of interest)
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